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Delivery Information

Carroll Refrigeration Products deliver goods purchased and paid for on our website only.  Carroll Refrigeration Products works with our suppliers to be competitively priced on delivery of our goods.  Delivery is via our preferred courier, depending on the area.  Prices quoted are for deliveryto a residential or business address.  All deliveries are to be at street level, loading dock or kerb side only.  Extra delivery charges apply if stairs or lifts are involved or there are special requirement of any kind.  If extra charges are not paid for in advance delivery may be refused by the driver and the Purchaser will be required to arrange re-delivery and pay the appropriate extra fees.

The purchaser is responsible to employ the services of a plumber or electrician for any connections required.  The purchaser is also responsible for any costs for alternations required to the premises to allow delivery.

Delivery time is always an estimate only.  Carroll Refrigeration Products is not liable to the purchaser for any damage or loss (of any kind) the purchaser suffers as a result of late delivery.  The purchaser must still accept delivery even if Carroll Refrigeration Products delivers late.

Delivery quoted is based on delivery being made during normal business hours of 8am to 5pm Monday to Friday. Public Holidays excluded.

The following location conditions must be met for delivery to take place:

  1. Someone is available to sign for delivery of goods
  2. Flat and level surface
  3. Goods must fit through door opening
  4. No stairs/lifts required for delivery
  5. No alterations to premises required to allow delivery to happen

If above conditions are not met the driver may refuse delivery and the purchaser shall be liable for any additional re-delivery fee.

The Purchaser must accept delivery of purchases within a reasonable period of time from the date of payment.  Reasonable time is considered a maximum of 1 month after the equipment is ready for delivery.

Warehouse stock varies and not all stock may be available at all times.   We will contact you as soon as possible to let you know if stock is not available and when we expect we can make delivery. 

Expected Delivery time frames:

Perth Metro Area      2-9 business days depending on the Brand and availability.

Regional WA             We will contact you to confirm delivery at time of purchase.

Orders are packed in boxes or crates and delivery insurance is available on request.  If goods arrive damaged you must let us know with 24 hours of delivery by email.  Please include photos to info@carrollre.com.au For a speedy response, documentation and photos will be required by the manufacturer and/or freight delivery company.